Monthly DD FTW!
Cant say that we've really had any problems with them either, but you know what I would do, I'd get on and send an insanely nasty letter to their complaints department, making a point of noting that if they do not appease you, then you'll go to the energy watchdog, and that you are also now keen to switch suppliers.
in the letter also stress the financial hardship that you had to endure by sending such a large bill, caused by their changing of your account without your permission, and also by making you HAVE to pay the full amount to clear the account.
Further to that, make a point of pushing on the stress that they have caused by sending out a their warrant bloke, because they chose to desregard the agreements that TWO of their people made with you, and to then charge you for the privilidge. I'd also point out that simply waiving that charge is not good enough...
And as a final kick in the nuts, might be worth mentioning that should you not be satisfied, that along with a letter to the energy watchdog, you will also be contacting the BBC watchdog programme.
That should do it... make em suffer...
and when they only just cover the pain, then switch...
Edited at 2009-09-13 01:45 pm (UTC)